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Please see below for our terms and conditions of hire:

Your contract with us
When you sign the insurance form you accept the conditions in this rental agreement. Please read the agreement carefully. If there is anything you do not understand or agree with please consult a member of staff.

Rental period
You will have the vehicle for the rental period shown in the agreement although may agree to extend this period. If you do not bring the vehicle back on time you are breaking the conditions of this agreement. We will charge you for every day or part day you have the vehicle after you should have returned it to us. We will charge you the daily rate published at the office you have rented the vehicle from until we get the vehicle back.

Your responsibilities
You must look after the vehicle and keys. You must always lock the vehicle when you are not using it. You must protect the vehicle against bad weather which could cause damage. You must make sure you use the correct fuel and you are liable for any costs incurred if repairs are necessary. You must not sell or dispose of the vehicle or give anyone legal rights over the vehicle. You must not let anyone work on the vehicle without permission. If we do give permission we will only give you a refund if you have a receipt for the work. If a fault occurs with the vehicle you must inform us as soon as possible. You must bring the vehicle back to the place agreed. One of our staff must see the vehicle and check its condition. If it has been agreed that you may return the vehicle outside normal hours you will remain responsible for the vehicle and its condition until it has been checked by a member of staff.
You will pay for repairs if the vehicle needs more than our standard valeting or if you have damaged the vehicle in any way.
You are responsible for any parking or toll charges including a congestion charge.
You accept the condition of the vehicle when checking for damage. This includes all tyres. You are responsible for any punctures during the hire period what ever the cause.

Our Responsibilities
We are not responsible for any loss or damage to property left in the vehicle.
We are not responsible for any loss of income or liable to any claim in the event of a break down.

Charges
You will pay for the following charges.
The rental and any other charges according to this agreement.
Any charge for loss or damage by you, where you do not keep to your responsibilities.
A refuelling surcharge if the vehicle is not returned with more fuel than when it was supplied.
All fines and court costs for parking or other offences.
If you do not pay the appropriate authority you will be responsible for administration charges which arise when we deal with these matters.
The full cost of the insurance excess if the vehicle is damaged or stolen even if it’s not your fault. (In the case of an accident where it is deemed that you are not liable it is the hirers responsibility to pay Hiverna immediately the insurance excess and then claim the insurance excess back form the other party).
A loss of income charge when we demand it if we cannot rent outs the vehicle because it needs to be repaired. We will charge you up to a maximum of 30 days at the rates posted in the rental office.
Any charges arising from Customs and Excise or Immigration authorities together with a loss of income while we can not rent out the vehicle. (This includes any charges Hiverna incurs in having to collect the vehicle from a Customs and Excise or Immigration authority depot).
Interest will be added daily to any amount you do not pay on time.
 

INSURANCE COVER RESTRICTIONS

QUALIFYING DRIVERS

• Age 23 to 75 with 2 years driving experience on a full licence

EXCLUDED DRIVERS

• Learner Drivers
• Drivers using the vehicle for carriage of passengers for hire or reward
• Drivers using the vehicle for towing of any description
• Drivers with the following occupations:
ARMED FORCES ENTERTAINERS
PROFESSIONAL SPORTSMEN/WOMEN
STUDENTS

ENDORSEMENT RULES

• No cover in any circumstances on endorsements:

UT CD40 – CD70
DD40 – DD80
• No cover until 5 years have passed from date of conviction - endorsements:

AC10 – AC 30
DR10 – DR90 BA10 – BA30
CD10 – CD30 IN10
MS50 & MS90 TT99
Any 6 month disqualification

SPEEDING CONVICTIONS

• Within the last 4 years:
• One SP endorsement accepted
• Two SP codes –excess raised by a minimum of £50
• Three SP codes – NO COVER unless a request has been made to Hiverna Ltd.

(These terms are correct from July 2007)